We want you and your pet 100% happy. Here is our clear policy:
✅ If damaged, faulty, or wrong item:
• Contact us within 30 days of delivery
• Send order number + photos
• Full refund OR free replacement — no cost to you
❌ Change of mind / wrong size:
Due to direct delivery from our supplier, we cannot accept returns for change of mind. Please check details, or ask us if unsure!
📩 Email: support@fourpawsstores.co.uk
We reply within 24–48 hours on working days.